Customer Service Trainer
Job Description Template

Job Overview

We are looking for an ambitious and experienced Customer Service Trainer to join our Corporate Training Department.

As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively. 

You will be developing Human Resources technology while using the latest trends. You will be also required for developing course schedules and lessons along with the performance evaluation and assessment process.

If you have customer service experience and your skills match our criteria for this role, apply for this job now. We will love to meet you

Responsibilities

• Collecting relevant information and setting goals accordingly.

• Identifying trainee’s needs and making attainable targets.

• Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.

• Endorsing the latest learning systems like WiZDOM.

• Preparing relevant computer applications and handing outs of the course.

• Developing Performance Evaluation Performa to provide feedback and submitting the same to the Training Supervisor.

• Arranging training resources and material with other helping tools.

• Documenting and maintaining a record of data of the Customer Service Representatives under training.

Requirements

• Bachelor’s degree in Education or relevant field.

• Proven 3 years of experience as a Customer Service Trainer or a Sales Trainer.

• A Certified Technical Trainer (CTT) will be preferred.

• Familiarity with Learning Management System (LMS) software like TalentLMS or Docebo.

• Good understanding of cybersecurity principles.

• Instructional proficiency with sound communication skills.

• Excellent knowledge of modern instructional methods and tools.

• Exceptional time management skills and a critical thinker.

• Exceptional rapport-building with clients.

• Good listening skills.

• Ability to work independently as well as in a team if required.

• Exceptional ability to give attention to all the trainees.

• Good presentation skills.