Customer Service Supervisor
Job Description Template

Job Overview 

Our Customer Service department is looking for a highly motivated and experienced Customer Service Supervisor to join our team. You will be primarily responsible for handling day-to-day customer service operations. Besides, you will be assisting in hiring and training new team members. 

You should be able to resolve customer queries and complaints professionally. In addition to this, you will be preparing and assigning monthly targets to the team. Your strong analytical skills will be helpful in reviewing customer service strategies and in suggesting improvement measures. 

As a Customer Service Supervisor, you should be able to handle stressful situations. Moreover, you should display a professional behavior when dealing with customers, both online and in-person. You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector.  

Send in your application if you can manage daily job responsibilities efficiently. We would love to hear from you.  

Responsibilities 

• Hiring and training customer service executives  

• Addressing customer queries and complaints in a timely and professional manner  

• Coordinating the day-to-day activities of the department  

• Ensuring that the team members adhere to the customer service guidelines and company policies  

• Communicating with customers via phone calls and emails  

• Planning and implementing effective customer service strategies  

• Maintaining a record of all customer data  

• Directing any urgent or sensitive issues to the Customer Service Manager  

• Gathering feedback from customers on the services rendered  

• Processing customer refunds and exchanges  

• Preparing monthly and annual team targets 

• Keeping up-to-date with the company’s new products and other offerings  

• Analyzing customer service reports and suggesting improvements  

• Preparing and assigning daily work schedules to the team members 

Requirements 

• Bachelor’s degree in Business Administration, Business Management, or a related field 

• 3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role  

• Excellent written and oral communication skills  

• Knowledge of customer service practices and guidelines  

• Good computer skills  

• Displaying a morally right and professional behavior  

• Having strong etiquettes when communicating with clients as well as the team  

• Good time management and organizational skills  

• Ability to handle stressful situations  

• A team player and having the ability to work collaboratively  

• Ability to offer excellent customer service