Hotel Manager
Job Description Template

Job Overview

We are looking for an experienced Hotel Manager to oversee our hotel activities. You should possess extraordinary communication and managerial skills. 

You should be able to manage the customer and staff. You will be responsible to provide the guests with a remarkable stay experience. You should provide customers the best room rates and other services offered by the hotel.

If you think you are suitable for this job, then we will be happy to hear from you. 

Responsibilities

• Hire and train the staff for their respective roles. 

• Respond to the day to day queries and issues of guests effectively

• Ensure that the stay of customers is memorable and provide the best of services.

• Implement policies and procedures to ensure the hotel facilities operate smoothly.

• Keep a check on the check-in and check-out of the customers and ensure hotel operations work smoothly.

• Meet the client to plan special events such as birthdays, weddings, receptions, etc.

• Coordinate with hotel staff and brief them about the customer’s satisfaction.

• Administer all the facilities offered by the hotel.

• Manage the inventory and room service.

• Resolve the staff problems according to hotel regulations.

• Manage budget and control expenditure.

• Maintain proper paperwork and documentation of concern department functions.

• Prepare and present reports to the general manager.

Requirements

• Bachelor's degree or Diploma in Hospitality Management, Business Administration or relevant field.

• Proven 2 years of work experience as a Hotel Manager or Restaurant Manager in the Hospitality industry.

• Strong working experience with facilities management software such as  Execu/Tech Systems HOTEL Premium, or TCS Hotel Software Guest Tracker.

• Proficiency in Microsoft Office tools.

• Outstanding oral and written communication skills.

• Excellent leadership and management skills.

• Quick decision-making skills and pleasant personality.

• Excellent problem-solving abilities.

• Outstanding interpersonal skills.

• Exceptional customer service skills.

• Ability to multitask.