Account Representative
Job Description Template

Job Overview

We plan on hiring a qualified Account Representative to join our company on an immediate basis. 

As an Account Representative, you will be responsible for managing the client accounts assigned to you. You will be addressing customer concerns and get in touch with the prospects to expand their account portfolio. You will be promoting our services as well as the additional products we offer to our clients.

You should aim towards the betterment of our sales process by conducting sales calls and closing sales deals positively.

If you are goal-oriented, energetic, having outstanding communication skills, you seem to be a perfect fit for this job role. We certainly would like to see you!

Responsibilities

• Address customer queries and complaints of assigned clients

• Upsell or cross-sell products/services and approach new customers

• Collaborate with the account managers and submit reports to senior managers

• Be the prime point of contact to assign customers

• Negotiate contracts and manage all the paperwork, e.g. orders, invoices, etc.

• Follow up regularly once you have closed a deal and ensure client’s satisfaction

• Respond to customer complaints and queries quickly and defuse tension

• Pass on the issues to the account managers when required

• Generate leads and approach them via email, cold-calling etc. to meet your sales targets

• Submit reports on accounts status, sales activity, and others

Requirements

• Bachelor's degree in Business or relevant field. Candidates having High School Diploma will also be considered

• Proven work experience as an Account Representative, Sales Representative or other related job roles

• Prior work experience in customer services will prove to be an asset

• Proficient in MS Office Tools

• Analytical mind having robust problem-solving, strong negotiation and excellent communication skills

• Confident, assertive, goal-oriented individual.

• Outstanding multi-tasking ability and excellent organizational skills.